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Weston Pools Tackle & Bait Order Helpline - 01691 671812

Terms & Conditions



Shipping & Returns

Orders for products in stock received before 1.00 PM , will be shipped out using our usual carrier. Most, not all orders, are shipped same day for a 24 hour (next working day) delivery. Orders for products in stock received after 1.00 PM will be sent out the following day using the same method.
 For products that are temporarily out of stock we will notify you that they are on back-order. These products will be shipped out separately at no extra cost as soon as the products arrive. We will always try to pass on any delivery instructions to carriers, but the carriers will have their own policy on leaving goods with neighbours for example. Because of the global availability of the Internet, the web site software has to try to cope with charging the most economical amount for shipping on any purchase of any physical size and weight to almost anywhere on the planet.

Privacy & Security

This privacy policy sets out how Weston Tackle & Bait uses and protects any information that you give Weston Tackle & Bait when you use this web site.
Weston Tackle & Bait is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site, then you can be assured that it will only be used in accordance with this privacy statement.
Weston Tackle & Bait may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/02/07.
What we collect
We may collect the following information:
Name and title.
Credit card details.
Contact information including e-mail address.
Demographic information such as address and post code.
Other information relevant to customer surveys and/or offers.
What we do with the information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Process your order.
We may use the information to improve our products and services.
We may use the information to customize the web site according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic procedures to safeguard and secure the information we collect online.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Weston Tackle & Bait at the address on the Contact us page, or e-mail [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please inform us via a method on the Contact us page. We will promptly correct any information found to be incorrect.
 
Conditions of Use

The content of the pages of this web site are for your general information and use. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this web site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this web site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products available through this web site meet your specific requirements.
This web site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this web site, which are not the property of, or licensed to the operator, are acknowledged on the web site.
Unauthorised use of this web site may give to a claim for damages and/or be a criminal offence.
Your use of this web site and any dispute arising out of such use of the web site is subject to the laws of England and Wales.
 
Return Policy

No Fault Returns. All products we sell are covered by our 7-day money back guarantee. Simply let us know via post or email that you want to return something, unused, in the original undamaged packaging, in a saleable condition along with your order number and we’ll give you a full refund (CONDITIONS APPLY, SEE BELOW). Every item we ship is packaged in such a way that the product and products packaging is protected from damage and wear-and-tear during transit; therefore when returning an item for a refund you must package the item in such a way that it arrives back with us in the same condition it was sent, any returns not received in such condition will be subject to a 20% reduction in the refund amount for that particular item. This means you must not write, apply tape or attach items directly to the products packaging.

Faulty Returns. We will refund or exchange any item deemed to be faulty on arrival providing we have been notified in writing (either by post or via email) within 28 days starting the day after delivery. Faulty items outside the 28 days of delivery will be your responsibility unless unusual circumstances apply.

We must be informed in writing either by post or by email before your item/s are returned, we then reserve the right to either arrange collection of the goods at our expense or ask you to return the goods at your expense via Royal Mail Recorded Delivery, should we ask you to return the goods this shall be at your own cost. All faulty items must be returned in the original packaging. Faults caused by accident, neglect or misuse will not receive any refund or exchange.

If the product/s returned are not deemed to be faulty by our technicians then no refund whatsoever will be issued and the product/s will be returned to you once return postage has been paid.

This returns policy does not affect your legal rights.